THEBAGSTORE makes every effort to include the best and most beautiful bags or accessories in the collection for you and to send you the products you have chosen as carefully as possible. Sometimes things go wrong. It can happen that it is a wrong order or a product that is not to your liking or shows damage. In all cases, we look for a suitable solution for every problem. The employees of THEBAGSTORE are always ready to provide you with a correct and good product.

WARRANTY CONDITIONS
Every item you order from THEBAGSTORE has a legal guarantee. We ensure that there is always a solution if an item is damaged or breaks down within a short time. Please always contact our customer service if you wish to return a product to us in the event of a complaint. You can send an email to: garantie@thebagstore.nl based on your order number. If possible, send a picture of the problem.

PRODUCT CAPACITY, DAMAGED OR NOT COMPLETE
If you have received a damaged product, that is very annoying. It is important that you report this to us as soon as possible. In that case, please contact customer service tel. 058 – 203 74 22 and send us an email to garantie@thebagstore.nl containing the following information:
-describe the problem as well and clearly as possible
-take a picture of the damage and send it with the mail message
-include as much information as possible about your order such as the invoice number
After contact with customer service, we will provide a suitable solution.